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Frequently asked interview questions

HIPAA

Q: Does it really matter if whoever works on our technology is HIPAA compliant or even knows the specifics of HIPAA?
A: Yes. Because most IT service techs will need to work on equipment which may store or have access to protected health information (PHI), they will automatically classify as a HIPAA Business Associate (BA). Business Associates must have a Business Associate Agreement (BAA) on file with the business - Covered Entity (CE), and the BA must have an internal HIPAA compliance program which meets all the required standards of the HIPAA regulation. Additionally under certain situations, if your vendor provides services to the business using sub-contractors, for example a data storage sub-contractor for storing your backups, these sub-contractors may be required to have a sub-BAA with your vendor and must also be HIPAA compliant. It's important your vendor understands all of HIPAA's requirements.

Q: What services are included with a managed HIPAA compliance program?
A: Everything necessary to be in compliance. Services include the guidance and/or support for performing the annual and periodic risk assessment, new or reviewed policies and procedures and the required action plans, workforce training and testing, incident investigations, and annual and periodic reviews.

Q: Do small businesses really have to be worried about being audited for HIPAA compliance?
A: Oh, yes. There are many reasons businesses of every size have to be concerned about HIPAA enforcement. First and foremost it's the law and no one knows when during the course of doing business, non-compliance can come up. But there are other examples which include random audits, suffering a cyber attack which requires reporting to regulators, and customer complaints can also launch an investigation and/or audit.

Managed Services

Q: What services are included with a Managed Services program?
A: As much or as little as the business needs. Typically, items included are cybersecurity (firewalls, anti-malware, staff training and education, etc.), computing network management (wired and wireless network monitoring and support, connectivity, etc.), telecommunications (telephone systems, configurations, etc.), office technology (copiers, faxes, etc.), application support (email, document management, user management, security, etc.), contingency planning and disaster recovery (backups, incident response, etc.).

Cybersecurity

Q: Do small businesses really have to be worried about suffering a cyber attack?
A: Unfortunately they do. Why? Today's cyber attacks are mostly automated. They happen via email or computer malware. These robot-like attacks are launched every minute targeting millions of users. Anyone on the Internet or with access to email can compromise your business' network and customer information. Additionally, studies have shown that employees may be too embarrassed or afraid to report that they've fallen victim to an email scam or trick. This behavior can really put the business in a dangerous situation.

Q: What does being hacked or cyber-attacked look like?
A: Attacks and the damage they cost take many forms. A business' computer whole computer network becoming inaccessible or data unknowingly being siphoned off are just a couple of the potential adverse affects of a cyber attack. For businesses, some security incidents (attacks) are considered a "reportable" event to regulators. In all situations mitigation and cleanup will take significant time and resources. Prevention along with recovery planning are the best defense.

Q: Our business has staff that works from their home or from outside our offices. Do you help protect our business in this situation?
A: We can try. There are tools available to limit the business' exposure to threats from external networks. Virtual desktops, cloud computing options, workforce awareness and training, and systems and network monitoring are just a few of the options available to limit cyber threats from remote workers.

Cyber Insurance

Q: We have or are considering cyber insurance. Is the Cyber Insurance Assessment you provide really necessary?
A: It's a good idea. Our Cyber Insurance Assessment service can help a business with this coverage to actually get paid in the event of a claim. The reports can not only verify the accuracy of the information being submitted on the original insurance application but can also document on an ongoing basis the fact that the business has used “due care” to reasonably secure their computer systems and network against a data breach. | Read more on denied claims.

Commitment to Customer

Q: What is the history of Syntricity Networks?
A: Syntricity Networks LTC and sister company Business Intelligence Group CS have been providing services to healthcare operations in Florida in one form or another for almost 20 years. We are a local family owned and operated minority enterprise whose workforce is continuously trained and when appropriate, independently certified in the areas we provide services. We can share references of owners and operators that will attest to our work ethic, quality of work and our commitment to our clients.

Q: What is your commitment to my business if we select NetSetters services from Syntricity Networks?
A: We promise to work with you and your team to do everything reasonably possible to help keep your business' systems "up and running", cyber secure, and in compliance with applicable regulations. We honor our agreements.

Q: How do we start working together?
A: Let's begin with a quick conversation. You can share your concerns and the related items that keep you up at night which you feel threaten your business. Once we understand your specific needs, we can then discuss recommendations, suggestions, and potential solutions that make sense for you and your business. Every conversation is a learning experience for all involved. There will be no wasted time in us talking.

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